Purchase Protection

1. Introduction & Our Commitment

Welcome to Dealnet INC. We are committed to ensuring your satisfaction with our products and services. This comprehensive policy outlines the terms and conditions governing all sales, returns, refunds, and exchanges. By placing an order with Dealnet INC., you, the customer, acknowledge that you have read, understood, and agree to be bound by the terms set forth in this document.

The only exceptions to this final sale rule are explicitly detailed in the sections below, primarily concerning products with major, verifiable quality defects that render them non-functional or unsafe. We do not accept returns for reasons of buyer's remorse, accidental orders, compatibility issues (unless we provided incorrect compatibility information), or minor cosmetic imperfections that do not affect the core functionality of the product.

2. General Guidelines & Eligibility Criteria

For any request to be considered under this policy, the following non-negotiable conditions must be met in full:

2.1. Condition Requirements:

• Major Quality Defect: The product must have a significant, inherent flaw in workmanship or materials that substantially impedes its primary intended use. This does not include normal wear and tear, damage resulting from misuse, improper installation, or neglect.
• Unused and Unaltered: The item must be in the exact same condition as when it was shipped to you. It must not have been used, installed, altered, washed, or modified in any way.
• Original Packaging: All original manufacturer's packaging, including boxes, inserts, plastic clamshells, bags, and all included documentation (manuals, warranty cards), must be present and in saleable condition. The packaging is considered an integral part of the product.
• Tags and Accessories: All tags, labels, and accessories (such as cables, chargers, remote controls, etc.) that were originally included must be attached and returned.
• Valid Proof of Purchase: A clear and legible copy of the original sales receipt or invoice from Dealnet INC. is mandatory for all requests. The invoice must match the product in question.

2.2. Initiation Process — Authorization is Mandatory:

To initiate a request, you must contact our team within a reasonable timeframe (typically 2 calendar days from the date of delivery) via:

• Email: ryan@dealnetinc.com
• Phone: +1 (346) 370-1700 (Business Hours: Monday-Friday, 9:00 AM - 6:00 PM Central Time)

You must provide your order number, a detailed description of the issue, and supporting evidence as required. Our team will review your request and, if it preliminarily meets the eligibility criteria, will issue an RMA number and specific return shipping instructions. This RMA number is valid for 2 calendar days from the date of issuance.

3. Detailed Process for Damaged, Defective, or Incorrect Items

3.1. Shipping Damage:

If you receive a product that has visible physical damage to the box or the product itself, it is your responsibility to note this with the delivery carrier at the time of delivery, if possible. You must:

1. Report Immediately: Contact us via email at ryan@dealnetinc.com within 48 hours of delivery.
2. Provide Evidence: Submit clear, high-resolution photographs or a short video that clearly shows the external shipping box (with all labels) and the damage to the product itself from multiple angles. This evidence is crucial for us to file a claim with the shipping carrier.
3. Do Not Discard Packaging: Retain all original packaging, including the damaged box, until the issue is resolved. The carrier may require an inspection.

3.2. Quality Defects or Non-Conformity:

If you discover a major functional defect or receive an incorrect item (wrong model, color, or product entirely), you must:

1. Report Promptly: Contact us within 2 calendar days of delivery.
2. Document the Issue: Provide clear photographic or video evidence demonstrating the defect or the discrepancy between what was ordered and what was received. For functional defects, a video showing the product in its intended use environment and clearly failing to operate is required.
3. Await Instruction: Our technical team may require further troubleshooting. Based on our assessment, we will authorize a return, exchange, or issue a partial or full refund at our sole discretion.

4. Resolution Paths

Upon receipt and inspection of the authorized return, Dealnet INC. will determine the appropriate resolution. Our decision, based on the condition of the returned item and the nature of the issue, is final.

• Approved Refund: If a return is approved for a refund, it will be processed to the original method of payment used for the purchase. Please allow 5-10 business days for the refund to be reflected in your account after we have processed it. Shipping and handling fees are non-refundable unless the return is a result of our error.
• Exchange: In some cases, and subject to availability, we may offer a direct exchange for an identical item.
• Store Credit: In lieu of a refund, we may, at our discretion, offer store credit for the value of the product, minus any restocking fees.
• Denial: If the returned item does not meet the condition requirements outlined in Section 2.1, the return will be denied. The item will be returned to you at your expense, or you may forfeit the item after notification.

5. Marketplace & Intellectual Property Disclaimers

5.1. Marketplace Selling Restrictions:

5.2. Intellectual Property:

6. Product Sourcing & "As-Is" Sales

To provide a diverse and competitive product catalog, Dealnet INC. sources its inventory through various channels. These may include, but are not limited to, manufacturers, authorized distributors, wholesalers, closeout deals, and liquidation companies. As such, the packaging and documentation for some items may vary from standard retail versions. Some items may be classified as "new other" or may lack original manufacturer packaging. Any such condition will be noted in the product description at the time of sale.

7. Policy Adjustments & Limitations of Liability

7.1. Amendments to Policy:

Dealnet INC. reserves the unequivocal right to amend, modify, or update this Return, Refund, and General Sales Policy at any time and for any reason without prior notice to customers. The most current version of the policy will always be posted on our website or available upon request. It is the customer's responsibility to review the policy periodically for any changes.

7.2. Sole Discretion:

We reserve the right to:

• Modify eligibility criteria, condition requirements, and timeframes.
• Decline any return or refund request that does not strictly comply with this policy.
• Determine the appropriate resolution (refund, exchange, store credit, or denial) on a case-by-case basis at our sole and absolute discretion.

7.3. Limitation of Liability:

8. Contact Information

For any questions, clarifications, or to initiate a return request under the terms of this policy, please contact us during our regular business hours.